Training Specialist – I

Training Specialist – I 

As Training Specialist you'll provide support for all aspects of the Corporate Training operations to ensure a successful training experience for our customer. Assurance a great costumer experience with the end-to-end service we deliver and monitor that the costumers receive the resolution from their request with extreme quality and timely matter.

Also Training Specialist should be responsible of:

• Schedule trainers, coordinate rooms setup, ensure course materials are available to customers.

• You will be the first line of communication for customers, trainers, and course owners.

• Beyond supporting the customers during classes, you will also assist in updating the Learning Management System (LMS) with new classes, reports and provide other administrative support as needed.

• Plan and monitor training forecast, prepares trainings reports, status, exhibits, and training procedures as required.

• Perform administrative functions necessary to deliver, implement and track training programs

• Perform various training tasks directed by department leaders

• Investigating aging requests and details / analysis around why certain category / regions / groups / people tend to have more of a backlog than others and recommend action for improvement.

• Provide advice on potential process improvement for general queue management

• Understand the overview of our E2E process in order provide the right assistance to the customers.

Qualifications:

• Ability to communicate effectively (verbal and in writing) at all levels of the company.

• Highly organized with attention to detail

• Ability to work independently and within a team environment

• Embraces change and ambiguity

• Minimum one year in a customer service related position

• Experience with Microsoft package

• Experience with LMS and eLearning software is a plus

• Proven ability to manage programs and services in a dynamic environment where fast cycle times, flexibility, shared-responsibility and perseverance are required for success.

• You must be a self-starter who can learn and acquire new software skills quickly

• Possesses flexibility and initiative.

• Ability to work in a fast paced environment with multiple simultaneous deadlines.

• Experience in operations-related business with multiple locations is a plus.

• Speaks English fluently.

Shift Hours: 8 am a 5 pm

Shift  Days: Monday –Friday

Salary ¢450.000.00 Please send your resume to vacantescostarica@gmail.com  or call 22481462 / 89165097 for more information.